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MSP + Academy

IT management and training — so your organisation keeps moving.

Floor ICT manages your workplaces and cloud (Google Workspace or Microsoft 365) and trains your team through Academy by invitation. Clear monthly packages. Clear agreements.

Choose Essential, Advanced or Elite — start with an intake.

See MSP packagesDiscover Academy
  • Named-user MSP
  • Academy by invitation
  • Clear package pricing

What MSP is

Managed IT that keeps your workplace under control

You get an IT department without hiring anyone. We keep workplaces and mail running. If something breaks, you create a ticket. You pay a fixed fee per named user.

What you can expect from Floor ICT

  • A portal for incidents and standard management
  • A fixed monthly fee per named user, no extras by the hour
  • Workplace monitoring · response in business hours per your SLA
  • Google Workspace or Microsoft 365 as the primary cloud

What Floor takes on

IT issues we handle for you

Advanced is our recommended start: support, security and on/offboarding — like having dedicated IT capacity. Essential covers maintenance, monitoring and remote help. Elite adds managed backup and extra endpoint protection.

The workplace is down. The PC locks up.
You create a ticket. Remote support, we look along on your screen. You can get back to work.
Someone joins, or leaves.
Account and laptop sorted, from Advanced up. No leftover access hanging around.
Backup? You only find out when it goes wrong.
Elite: managed workplace backup — so recovery is part of the package.
Ransomware. Suspicious mail.
Advanced and Elite: antivirus and ransomware protection on the workplace.
IT that costs something different every month.
A fixed monthly fee per employee. You know where you stand.
Nobody is watching the workplace.
Monitoring is on: we flag when a workplace stalls. Help follows in business hours per your SLA.

Support packages

Managed IT for SMEs

Three packages per named user. You choose the level.

Essential

Price on request / user

Next business dayMon–Fri 08:00–17:00
  • Support portal
  • Unlimited remote
  • Windows patching
  • Monitoring & inventory
Request

Most chosen

Advanced

Price on request / user

4 business hoursMon–Fri 08:00–17:00
  • Everything in Essential
  • Antivirus and ransomware protection
  • On/offboarding
  • Google Workspace or Microsoft 365
  • Security briefing
  • Security e-learning
  • Quarterly report
Choose Advanced

Elite

Price on request / user

4 business hoursMon–Fri 08:00–20:00
  • Everything in Advanced
  • Managed workplace backup
  • Extra workplace protection
Request

Academy

Academy: knowledge for your team, by invitation

Modules with Advanced and Elite, or separately on request. Fewer repeat questions, stronger day-to-day skills. Price on request.

Discover Academy

More services

Marketing, hosting and an online workplace too

Alongside MSP: services through the same IT partner — SEO/SEA/social, hosting, Google Workspace or Microsoft 365.

Online marketing

SEO, SEA and social — one partner.

Web hosting

Hosting with SSL, backups and support via Floor ICT.

Online workplace

Google Workspace or Microsoft 365 — set up, managed and explained.

Already choosing a suite? Google Workspace · Microsoft 365

About Floor ICT

Your IT partner in the Netherlands — MSP and Academy

Floor ICT is a Dutch IT partner for SMEs. We combine managed services (MSP) with Academy: we catch IT problems and risks, so you keep quiet — and your team builds knowledge, so fewer issues land at support.

We work as a partner for Google Workspace and Microsoft 365: management, guidance and practical knowledge in one place. No loose tools without ownership; a fixed contact who thinks along about your workplace and your people.

Named-user MSP · Academy by invitation · Partner Google Workspace & Microsoft 365

More about us

How we work

From intake to steady operations

We start concrete: you know what happens and who to contact. Academy builds skill while management handles incidents.

  1. 01

    Intake

    A short conversation about your workplace, your cloud and what you want taken off your plate. You get a clear frame: what we do, what you keep, who the contact is.

  2. 02

    Setup and handover

    Accounts, devices and the portal. A short handover: how you create a ticket, what Academy does alongside, where you find us.

  3. 03

    Management with quiet

    Then it stays quiet. Patching, joiners and leavers, monitoring. You keep working; if something breaks, you create a ticket. We respond in office hours to the agreed SLA.

  4. 04

    Academy alongside

    Academy strengthens day-to-day skills (how-to and awareness), so fewer questions land at support. Access by invitation, alongside management.

  5. 05

    Adjust

    People change, tools shift. We check whether the frame still fits: extra workplaces, a module, an add-on. No automatic upsell; a fixed contact who thinks along.

Cases

Illustrative trajectories

Three typical trajectories, each marked as illustrative.

  1. Illustrative

    Accountancy firm, SME

    Google Workspace

    Was
    Ad-hoc vendors
    Approach
    Named-user MSP + Academy
    Outcome
    Less ad-hoc, a fixed portal, a more self-reliant team.

  2. Illustrative

    Construction and installation, SME

    Microsoft 365

    Was
    Unmanaged workplaces and unclear ownership when phishing hits
    Approach
    MSP + Academy: awareness and how-to
    Outcome
    Quiet, a fixed portal, less panic.

  3. Illustrative

    Professional services, SME

    Hybrid growth

    Was
    Tickets via WhatsApp
    Approach
    MSP + onboarding + Academy
    Outcome
    Less ad-hoc, one portal, more predictable.

Illustrative.

All illustrative trajectories

Questions

Short answers, before you create a ticket.

What customers ask first. Not a feature list.

What is an MSP?

MSP means managed service provider. Floor ICT is your IT department, without you hiring anyone. We keep workplaces and mail running. You pay a fixed monthly fee per employee.

What is the difference between Essential, Advanced and Elite?

Essential: maintenance, monitoring and remote help. Advanced (recommended): plus antivirus/ransomware protection, on/offboarding, cloud management and Academy security. Elite: plus managed backup and extra workplace protection.

Why a fixed fee, instead of hiring someone in-house?

An in-house IT person costs salary and recruitment. With Floor ICT you pay a fixed monthly fee per employee, no extras by the hour. You know where you stand every month.

Are Google Workspace or Microsoft 365 included in the price?

No. Licenses are extra; they are not in the package. The package price is management. You choose one primary cloud: Google Workspace or Microsoft 365.

Is there a minimum number of people?

Yes. The MSP package starts at five employees.

How do I report an incident?

You create a ticket in the customer portal. No phone support, no public email address.

How does monitoring work outside business hours?

Monitoring stays active and flags problems. Support responds in business hours per your package SLA — no phone 24/7 helpdesk.

Do you also come on-site?

On-site is not in Essential or Advanced. With Elite someone comes on-site when remote is not enough — not a promise of unlimited visits.

Intake

Plan an intake

No phone support. Incidents via Create ticket. New customer: request an intake.

Create ticket

Floor ICT Diensten

Plan an intake

First name, last name, work email, company and named users. No phone field. Incidents via Create ticket.