Knowledge base
Insights
Short, factual answers on MSP, cloud and security — written for SMEs. No fake stats.
Topics
Employee leaving: how an SME converts the user mailbox to a shared mailbox in Microsoft 365
An employee is leaving and their mailbox still needs to be available to the successor. How an SME converts a user mailbox to a shared mailbox in Microsoft 365…
Emailing from a colleague's mailbox? How an SME chooses between Send as and Send on behalf in Microsoft 365
A colleague needs to read or send email from someone else's mailbox. How an SME chooses between Full Access, Send as and Send on behalf in Microsoft 365…
Outlook or Teams suddenly not working? How an SME checks for a Microsoft 365 outage
Outlook or Teams isn't working and nobody knows whether it's your own environment or Microsoft. How an SME checks for a Microsoft 365 outage…
Important email deleted by accident? How an SME recovers deleted email in Microsoft 365
An email was deleted by accident and the Deleted Items folder is already empty. How an SME recovers deleted email in Microsoft 365…
Colleague unexpectedly away and no out-of-office message? How an SME handles automatic replies in Microsoft 365
A colleague is ill or has left and the email piles up. How an SME handles automatic replies in Microsoft 365…
Report a suspicious email in one click? How an SME sets up the Report button in Outlook in Microsoft 365
Suspicious email often gets forwarded or ignored. How an SME sets up the built-in Report button in Outlook in Microsoft 365…
An extra email address without an extra licence? How an SME uses aliases and plus addresses in Microsoft 365
Info@, invoices@ or a second domain without an extra licence? How an SME uses aliases and plus addresses in Microsoft 365…
SharePoint storage almost full? How an SME frees up space in Microsoft 365 without buying extra storage
Getting a warning that SharePoint storage is almost full? How an SME finds out where the space goes and frees it up without buying extra storage…
Distribution list or Microsoft 365 group? How an SME picks the right group for team email
Should sales@ be a distribution list, a Microsoft 365 group or a shared mailbox? How an SME picks the right group for team email…
Change passwords every 90 days? Why an SME is better off not doing that in Microsoft 365
Do staff still have to change their password every three months? Microsoft advises against expiring passwords. What an SME should set up instead…
Email not arriving? How an SME uses message trace to find out where an email went in Microsoft 365
A customer says they never received your quote? With message trace you can see within minutes whether an email was delivered, quarantined or rejected…
Mailbox blocked from sending: what an SME should do about error 5.1.8 in Microsoft 365
Can a member of staff suddenly no longer send email and do they get error 5.1.8? How to find the cause, secure the account and lift the block safely…