Knowledge base
Insights, page 2
Short, factual answers on MSP, cloud and security — written for SMEs. No fake stats.
Topics
Staff buying their own licences: how an SME keeps control of trials and purchases in Microsoft 365
In Microsoft 365, staff can often start a trial or buy a licence themselves. How to see what is already running, turn it off per product and take over purchases…
Letting customers book appointments online: how an SME should set up Microsoft Bookings safely and clearly
Customers who book their own appointments save a lot of back-and-forth email. How to set up Microsoft Bookings with the right calendars, Teams links and privacy settings…
Blocking Office macros: how an SME should handle Word and Excel files with macros safely in Microsoft 365
An Excel attachment asking you to ‘enable content’ is a classic attack route. How to block macros in internet files and keep trusted macros working…
Printing without a print server: when an SME should move to Universal Print in Microsoft 365
When the old server goes, one question is often left: how will we print? How to print without a print server, with Universal Print or via Intune…
Moving business email from your hosting provider to Microsoft 365: how an SME does it without losing mail
Email still running on POP or IMAP at a web host lacks security, backup and shared calendars. How to move mailboxes to Microsoft 365 without losing any mail…
Phone system due for replacement? How an SME makes calls in Microsoft Teams with Teams Phone
An old phone system or a separate VoIP subscription alongside Microsoft 365 means double costs and an extra system. With Teams Phone you simply call with your landline number in Teams…
Typing a long password on the laptop every morning? How an SME rolls out Windows Hello for Business
Typing a password on a laptop is slow and can be watched or phished. With Windows Hello for Business an employee signs in with a PIN, fingerprint or face…
A different set of programs on every laptop: how an SME deploys software with Intune and the Company Portal
Software installed by hand on each laptop leads to different versions and unnecessary admin rights. This is how you manage it centrally with Intune and the Company Portal…
Email posing as your director or supplier: how an SME sets up anti-phishing and impersonation protection in Microsoft 365
An email from ‘the director’ or from a domain that is one letter off. This is how Microsoft 365 detects impersonation of people and domains, and how you set it up…
Deleted or overwritten a file by accident: how an SME gets it back in OneDrive and SharePoint
A folder gone, a quote overwritten or a shared folder emptied. This is how an SME recovers files in OneDrive and SharePoint, and how long it can still do so…
New or lost phone: how an SME moves Microsoft Authenticator and MFA safely
The old phone has been traded in, the new one has no Authenticator and nobody can sign in. How an SME moves MFA safely to a new phone…
Teams meetings with customers and suppliers: how an SME should manage the lobby, presenter rights and recordings
Anyone with the link gets straight in, every attendee can present and recordings stay forever. How an SME should run safe Teams meetings with external people…